![]() ![]() ![]() If you’ve lost your iPhone or iPad and want peace of mind knowing any stored data will not be accessed, you can also remotely wipe your device. Then, choose either Backup Then Erase or Erase Now.Now, tap on Erase All Content and Settings.From here, tap on Reset at the bottom of the screen.Open up Settings on your device and tap General.If you have your device handy, it is simple to erase it using the phone or tablet settings. How to Factory Reset Your iPhone/iPad – The Settings If your device is missing and you’d like to track it, do not perform these steps. Tap on the Find my iPhone login and select Remove from Account after selecting the device.ĭoing this before selling an Apple device is vital because if it isn’t done first, the new user won’t be able to log into their own iCloud account. You can also do this by signing into and removing the device from the list.Go to Settings, tap on your name and then tap Sign Out.As long as you know your Apple ID and password, you can recover your data after the factory reset. Note: You don’t have to do this if you’re trying to fix an issue with your device or you just want to start over. Once the recipient receives the iPhone or iPad, they can sign in to their own iCloud account. This will remove your iCloud account and disable Apple’s activation lock. One of the first steps to wiping your phone is to sign out of iCloud. The easiest way to back up your media is by connecting your iPhone or iPad to a laptop. Choose your iPhone, iPad, or iPod when the device list appears and click Backup Now. Now you’re free to factory reset your iPhone or iPad.Īlternatively, open iTunes, connect your device to your computer (enter your passcode or tell it you Trust This Computer) and follow the on-screen steps. ![]() This will reveal the time and size of your last backup. You can check to see if the backup has been successful by going to Settings > iCloud > iCloud Storage > Manage Storage.After you’ve hit Back Up Now, your files will be stored on your iCloud account and linked to your Apple ID. To back up on iCloud, connect to your Wi-Fi network and go to Settings > iCloud > iCloud Backup.When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:Apple has support pages explaining the methods you can use to back up your iOS device, and these include iCloud or iTunes. If you forgot your Apple ID password - Apple Support More information about recovery of your AppleID password: If you forgot your Apple ID - Apple Support More information about recovery of your AppleID: Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult. Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID.Any of the secondary/recovery email addresses that should be configured for your AppleID account.Your primary email address mailbox that corresponds with your AppleID.To recover your credentials, you’ll need access to one of the following: If these have also been forgotten, they can be recovered here: You may also need your AppleID and associated password. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Update to the latest version of iTunes – Apple Support You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).ĭownload and use iTunes for Windows – Apple Support If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process: IPadOS 15.1 and earlier - and all devices that are Disabled You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup. How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support IPadOS 15.2 or later with a forgotten PasscodeĪpple has introduced a new procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device. Otherwise, an iPad passcode cannot be recovered, reset or modified from elsewhere or another device. You can wait for the one-hour waiting period to expire - and then try input of your iPad Passcode. ![]()
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